Terms of Service
Last updated: July 3, 2026
These Terms of Service describe the conditions for using Kibn, reviewing products, submitting orders, and receiving customer support. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. This store is operated by BNW RETAIL PTY LTD. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
The Kibn catalog is written to help customers understand what is included, how the item is commonly used, and what details should be checked before checkout. Kibn writes support and policy details so a customer can verify the seller, the product type, the order process, and the return path in one place.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This governing law statement follows the legal business address and registration information supplied for BNW RETAIL PTY LTD.
Product Information and Store Content
Product pages for oven mitts are written to show titles, photos, dimensions, materials, colors, package quantities, care notes, and intended-use details. Minor variation may result from display settings, lighting, production batches, or measurement methods. Questions about oven mitts are easier to resolve when the customer provides the order number, item name, and clear context about fit, condition, delivery, or use. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Customers are expected to follow ordinary care and any use, safety, installation, or maintenance instructions provided with the product or listed on the product page. Improper use or unauthorized modification may affect support outcomes.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through Shopify Payments or other payment methods shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to BNW RETAIL PTY LTD unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
SECTION 5 - CONTACT INFORMATION
Company Name: BNW RETAIL PTY LTD
Store Name: Kibn
Business Address: 34 WOODVILLE ST Balwyn North, 3104 Australia
Email: info@kibn.shop
Phone: +61480804131
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM CET