Contact Us

This Contact Us page keeps Kibn customer support details, business identity, and official contact routes in one place. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: BNW RETAIL PTY LTD
Store Name: Kibn
Physical Business Address: 34 WOODVILLE ST Balwyn North, 3104 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM CET. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: info@kibn.shop
Business Phone Number: +61480804131

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

Customers can help us resolve questions faster by including the order number, item name, delivery address confirmation, and a concise description of the issue. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.

Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.