Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy sets out how Kibn handles eligible returns, exchange requests, return labels, inspections, and refunds. We value straightforward terms, clean explanations, and policy details that are easy to verify before checkout. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For oven mitts, approval decisions may consider whether the item is clean, complete, unused, and returned with the original packaging and proof of purchase. Questions about oven mitts are easier to resolve when the customer provides the order number, item name, and clear context about fit, condition, delivery, or use. For oven mitt and kitchen textile orders, support review may refer to fabric condition, silicone grip pattern, cuff length, hanging loop, pair count, included pot holders, packaging, and unused clean condition.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Eligible items should be in the same condition received, unused, complete, and returned with original packaging and included materials where possible. Items showing misuse, unauthorized changes, improper care, or ordinary wear may be declined unless required by law.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at info@kibn.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Should you wish to start a return process, include the order number and a brief reason when contacting support.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 34 WOODVILLE ST Balwyn North, 3104 Australia.

Return requests should include the order number, checkout email, item name, and return reason. Photos or video are especially useful when the item arrived damaged, defective, incomplete, or different from the order. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchanges may be arranged when inventory is available and the return meets the stated requirements. If a replacement cannot be provided, an approved refund may be issued. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact info@kibn.shop or +61480804131. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM CET.